Dedicated Support for Your Practice

Our experienced team is here to ensure your billing operations run smoothly. No call centers, no automated responses - just real people who care about your success.

How to Reach Us

Multiple ways to get the support you need, when you need it

Dedicated Account Manager

Every client is assigned a dedicated account manager who knows your practice inside and out. Direct phone and email access - no call centers.

Mon-Fri, 8 AM - 6 PM EST

Phone Support

Speak directly with experienced billing professionals who understand healthcare. Average response time under 2 hours for routine inquiries.

(279) 499-2904

Email Support

Send detailed inquiries and documentation via email. Our team responds within 4 business hours with comprehensive answers.

team@bettercallsolutions.com

Emergency Support

Critical issues affecting your revenue cycle receive immediate attention. 24/7 emergency hotline for urgent billing matters.

24/7 Emergency Line Available

Our Response Commitments

Fast, reliable support when you need it most

Routine Inquiries

Within 4 business hours

General questions about billing, reports, or account status

Urgent Matters

Within 1 hour

Issues affecting claim submissions or revenue flow

Critical Emergencies

Immediate

System outages or issues preventing practice operations

Support Resources

Comprehensive support across all aspects of your billing operations

Getting Started

  • Onboarding checklist and timeline
  • System integration guides
  • Staff training materials
  • Practice workflow optimization
  • Data migration support

Billing Support

  • Claim submission guidance
  • Denial management assistance
  • Payment posting support
  • Patient billing questions
  • Insurance verification help

Credentialing Support

  • Application status tracking
  • CAQH profile management
  • Payer enrollment assistance
  • Re-credentialing reminders
  • Documentation requirements

Technical Support

  • EMR/PM integration troubleshooting
  • Client portal access and training
  • Report customization requests
  • Security and compliance questions
  • Software updates and maintenance

Account Management

  • Performance review meetings
  • Revenue analytics discussion
  • Process improvement recommendations
  • Contract and billing questions
  • Custom reporting requests

Training & Education

  • Staff training sessions
  • Compliance updates
  • Coding workshops
  • Best practices webinars
  • Industry trend briefings

Get the Support You Need

Our dedicated support team is ready to assist you with any questions or concerns. Reach out today and experience the Better Call Solutions difference.

Phone

Mon-Fri, 8 AM - 6 PM EST

(279) 499-2904

Email

Response within 4 hours

team@bettercallsolutions.com

Visit Us

Floral Park, NY

130 Charles St, 11001