Find answers to common questions about our medical billing services, processes, and how we can help your practice thrive.
We offer comprehensive medical billing services, credentialing and enrollment, denial management, revenue cycle management, compliance and audit support, coding and documentation review, and custom reporting and analytics.
We work with practices of all sizes across multiple specialties including primary care, specialty practices, multi-location groups, behavioral health, dental practices, and urgent care facilities.
Typical onboarding takes 2-4 weeks depending on practice size and complexity. This includes system setup, data migration, staff training, and workflow integration to ensure a smooth transition.
Yes, we integrate with all major EMR and practice management systems including Epic, AltuMED, AdvancedMD, Office Ally, Change Healthcare, and many others. Our team is experienced with seamless integrations.
Our clients typically see collection rates of 95-98%, significantly higher than the industry average of 85-90%. This is achieved through our meticulous claim submission process, proactive follow-up, and expert denial management.
We have a dedicated denial management team that analyzes every denial, identifies root causes, files timely appeals with supporting documentation, and implements preventive measures to reduce future denials.
Our first-pass acceptance rate averages 96-98%, compared to the industry standard of 75-80%. This reduces delays and accelerates your revenue cycle.
Most practices see measurable improvements within the first 30-60 days, with full optimization typically achieved within 90 days. Average revenue increases range from 15-30%.
Yes, we manage the entire patient billing process including statement generation, payment processing, payment plans, collections, and patient inquiries with compassionate, HIPAA-compliant communication.
Initial credentialing typically takes 60-120 days depending on the payer. We manage the entire process, track applications, follow up proactively, and keep you informed of progress every step of the way.
We monitor all credentialing expiration dates and initiate re-credentialing 90-120 days in advance to ensure there are no gaps in your ability to bill insurance companies.
Absolutely. We maintain full HIPAA compliance with encrypted data transmission, secure servers, regular security audits, staff training, and Business Associate Agreements (BAA) with all clients.
Yes, we offer comprehensive audit support including preparation assistance, documentation review, representation during audits, and corrective action implementation if needed.
We offer transparent, performance-based pricing typically structured as a percentage of collections. This aligns our success with yours - we only succeed when you do. Custom pricing is available for larger practices.
No hidden fees. Our pricing is transparent and includes all services outlined in your agreement. Any additional services are discussed and approved in advance.
We offer flexible contract terms, typically 12 months with month-to-month options available. We believe in earning your business every day, not locking you into long-term commitments.
Yes, contracts can be cancelled with 30-60 days written notice depending on your agreement terms. We provide full transition support to ensure continuity of your billing operations.
We provide comprehensive dashboards and reports including revenue analytics, collection rates, denial trends, aging reports, payer performance, productivity metrics, and customized reports based on your specific needs.
You have 24/7 access to real-time reporting through our secure client portal. Automated reports are delivered daily, weekly, or monthly based on your preferences.
Yes, we use bank-level encryption, secure cloud infrastructure, multi-factor authentication, regular security audits, and maintain SOC 2 compliance to protect your sensitive data.
Absolutely. We provide comprehensive training during onboarding and ongoing education as needed. Our support team is always available to answer questions and provide guidance.
Each client is assigned a dedicated account manager with direct phone and email access. You're never routed through a call center - you have a direct line to your team.
Our support team is available Monday-Friday, 8 AM - 6 PM EST. Emergency support is available 24/7 for critical issues that impact your revenue cycle.
We respond to routine inquiries within 4 business hours. Urgent matters are addressed immediately. Our average response time is under 2 hours.
Yes, we provide weekly performance summaries, monthly detailed reports, and quarterly business reviews. Additional updates are provided as needed for important developments.
Can't find the answer you're looking for? Our team is here to help with any questions about our services, processes, or how we can support your practice's financial success.